✋ Frequently Asked Questions

• What is Honeycommb and what do I get?

  Honeycommb is the world’s leading all-in-one platform for independent social networks. It’s a turn-key solution that lets anyone launch a modern social network they own and control with minimal effort, cost, and time. Honeycommb is a feature-rich, beautifully designed, adjustable set of social applications familiar to people because they align themselves with common social networks.

• Who uses Honeycommb?

  Anyone who wants to gather, engage, and even earn revenue from a community of people online in a modern, social environment use Honeycommb. What brands, creators, and organizations of all kinds that use Honeycommb have in common is the desire for ownership and control over their network, audience, brand, content, data, and revenue.

• Do I own my content and data?

  Absolutely. Honeycommb does not leverage your content and data in any way other than to serve your network. If you choose to move on from Honeycommb, we help you move your content and data so that you can retain the value of it somewhere else.

• How long does it take to create my mobile apps?

  Honeycommb has delivered mobile apps to Apple and Google Play App stores in as little as 48 hours. The typical process to create required assets, build mobile apps, and submit them to Apple & Google for review takes about 1 business week.

• Can I use my own Apple & Google developer accounts?

  Yes, if you want to take the white labeling aspect of your apps even further, we can use our custom pipeline to publish your apps directly to your own developer accounts. This is an add-on feature.

• Can I cancel my account at any time?

  Yes, you can cancel your account at any time. Mobile apps subscriptions do require a 1 year term. Note that you can create a Honeycommb network for free (no credit card required) and try Honeycommb for 14 days. To keep the network, you must add a valid payment method in your Control Center before your free period ends. If not, the network will close and be permanently deleted within 30 days.

• Why is pricing based on the number of registered members?

  Because it’s the most fair approach. The more people that use your network the more it costs Honeycommb to support it. We offer add-ons to keep your costs as low as possible, so that you’re not paying for things you don’t require but are available to you if needed.

• What’s the 5% transaction fee on paid subscription all about

  The Honeycommb Subscriptions feature-set is a beautiful system built right in to your Honeycommb network. It’s also a massive and complicated system to improve, support, and maintain. Instead of making this feature-set an upfront, large cost, Honeycommb makes it free and takes a small percentage of each transaction, one that you could pass on to your members with a minor increase in your subscription price.

• What onboarding and ongoing support is included?

  Honeycommb has an extensive support site for you to learn all about how to set up, launch, grow, and earn revenue from your network. The Honeycommb Success inbox is a great way to connect with our Success Team. They are extremely responsive, especially to those in the setup and mobile apps launch phase.

• What is Honeycommb Enterprise

  Honeycommb can acommodate government agencies and enterprise-level customers with custom development and dedicated instances of the Honeycommb platform (not an on-premise, installed solution). Dedicated instances can be housed "in-country" where necessary. Honeycommb will continue to provide platform updates and required software maintanance. Please contact sales to kick-off a discussion about your needs.

• I have a question. Can I schedule a call to speak with a real person?

  Absolutely! If you have watched our overview video and have had a good look around this site, you can schedule some time to talk with someone at Honeycommb here . We love to connect with those evaluating Honeycommb and other solutions. Honeycommb is a palette of colors for people to build beautiful, valuable, vibrant online communities and we love nothing more than helping community builders do just that.